The purchase of furniture products can not be delivered on time, the material of the product exaggerated publicity and actual disagreement, and even the sale of counterfeit brand-name products... During the National Day, Shijiazhuang City Industrial and Commercial Bureau 12315 command center received a total of 913 consumer information, an increase over the same period last year 37.5%, of which 827 were consulted, 67 were appealed, 24 were reported, and 1 was recommended. In all appeals, furniture home improvement became a new hot spot for complaints during the National Day this year.
Holiday promotion furniture into a new hot spot for complaints
According to the relevant person in charge of the command center, in the commodity cases accepted, it involves food, furniture, home appliances, household appliances, clothing, shoes and hats, transportation, communication products, jewelry, etc., among which furniture home improvement has become a hot spot for complaints this year. , accounting for 11% of the total acceptance. Since the major shopping malls during the National Day have played various discounts, discounts, and promotions to attract consumers, it is the golden time to purchase home improvement building materials, so the appeal volume is on the rise. The main problems of furniture home improvement categories include consumer sales, a sharp increase in sales, insufficient inventory, and inability to deliver to consumers on time; secondly, the seller’s exaggeration or false propaganda on the material and function of the product; This is because the goods were shipped without careful inspection and could not be processed in a timely manner after the problem was discovered.
At the same time, with the industrial and commercial sector's centralized rectification of the household appliances market, complaints about home appliances during the holiday season showed a downward trend. In all complaints about household appliances, the main items involved in the installation of electrical appliances were illegally charged for materials and installation fees, as well as the sale of counterfeit brand-name products. Case.
The communication service industry is still "a big complaint"
In addition, the reporter was informed that during the holiday season, the service center accepted the service cases, including telecommunications services, after-sales maintenance services and pre-paid consumer services. The focus is on the communication service industry. According to the staff of the center, the communication service industry has always been an industry with frequent disputes. During the holidays, the command center accepted 15 complaints from the industry, accounting for 16.4% of the total. The main problems include the failure to honor the promise of business handling, the inability to repair in time after the fixed telephone and broadband disconnection, the long delay, and the vague business of the customized machine for sale, resulting in misunderstanding and unnecessary consumption.
Communication products have the most mobile phone problems. The main problems are the existence of deduction software, the advertisements are suspected of false propaganda, the quality and performance of mobile phones are unstable, the maintenance is slow, and the detection is difficult.
Prepaid consumption requires special caution
In addition, the staff of the command center specially reminded that prepaid consumption is also one of the problems that are easily complained by consumers, mainly involving beauty salons, car washing, catering, accommodation and other industries. Because prepaid consumption is a difficult point in the processing of consumption, there are characteristics such as not providing shopping vouchers after payment, even unilaterally holding contracts without written contracts, long consumption time spans, and frequent changes of operators. Once problems arise, it is very difficult to defend rights. Therefore, consumers are reminded that when making prepaid consumer items, they must be cautiously selected and ask for valid shopping vouchers to avoid the embarrassment of defending their rights.
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