Recently, Mr. Zhang came to the Yuhuatai District Consumers Association for help. He said that when he bought a bathtub in a furniture store two days ago, he took a fancy bathtub. The store said that this is a solid wood bathtub, absolutely environmentally friendly. The solid wood bathtub is cheap, environmentally friendly, and the style is also desirable. Mr. Zhang just prepared to pay for the purchase, and asked the clerk to indicate on the sales order that the bathtub material is “pure solid woodâ€. The store refused to write and said that he would not be Mr. Zhang. Business. Mr. Zhang suspects that the wooden barrel is not solid wood, but is spliced ​​by plywood.
After receiving the complaint, the staff of Yuhuatai District Consumers Association came to the store with Mr. Zhang. The store explained that this wooden barrel is indeed a solid wood barrel, but it is not pure solid wood, but a solid wood composite material. Note that the material is pure solid wood, of course, can not be written. After inspection, it was confirmed that the wooden barrel material was a solid wood composite material.
Afterwards, the staff of the Yuhuatai District Consumers Association criticized the store and pointed out that it should provide real product information when promoting products to consumers in accordance with the principle of honesty and trustworthiness. The store also apologized to Mr. Zhang.
Consumers pointed out that due to its environmental performance, solid wood furniture has been favored by consumers in recent years. However, the concept of solid wood furniture is confusing. In recent years, the problem of solid wood furniture material is “unrealisticâ€, which has become the focus of furniture consumption complaints. What kind of products belong to solid wood furniture? The elimination of coordination found that most consumers think that solid wood furniture is "all solid wood furniture", and some people think that "board and wood combined furniture" is also considered solid wood furniture. In addition, some people think that "no glue" is solid wood furniture according to the process, and also according to the material, "the main amount is solid wood".
At the same time, some sellers also use consumers' vague understanding of solid wood furniture. On the one hand, they claim that their furniture is solid wood furniture, on the other hand, they do not indicate that the products sold are solid wood. In order to cater to the consumer psychology, furniture sales personnel deliberately confuse the concept. Some refer to "solid wood veneer furniture" as "solid wood furniture", and some "slab wood combined with furniture" as "solid wood furniture", and even some very confidently pointed out that the solid wood content reaches a certain percentage is solid wood. Furniture.
The staff of the Consumers Association said that as soon as the new version of the "General Technical Conditions for Wood Furniture" standard was implemented on May 1, 2009, the concepts of "solid wood furniture" and "comprehensive wood furniture" that were easily confused were strictly defined. The "all solid wood furniture", "solid wood furniture" and "solid wood veneer furniture" under the "solid wood furniture" category have also been specifically defined. The so-called "solid wood" theory of the business is really untenable.
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